سياسة خاصة

Last updated: July 18, 2026

SugarMingleExtra ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our dating platform and related services.

1. Information We Collect

1.1 Information You Provide

  • Account Data: Name, email, username, password, date of birth, gender
  • Profile Data: Photos, bio, interests, relationship preferences, location
  • Verification Data: Phone number, identity documents (if photo verification is enabled)
  • Payment Data: Processed securely through Paystack; we do not store full card numbers
  • Communications: Messages exchanged with other users, support tickets

1.2 Information Collected Automatically

  • Device Data: Device type, operating system, browser, unique device identifiers
  • Usage Data: Pages visited, features used, interactions, time spent
  • Location Data: Approximate location based on IP address; precise location if you grant permission
  • Cookies: See Section 5 below

2. How We Use Your Information

  • Provide, maintain, and improve the Service
  • Match you with compatible users based on your preferences
  • Process payments and manage subscriptions
  • Send service-related notifications and updates
  • Detect, prevent, and address fraud, security issues, and abuse
  • Comply with legal obligations and enforce our Terms of Service
  • Conduct research and analytics to improve user experience

We will never sell your personal data to third parties.

3. How We Share Your Information

We share your information only in the following circumstances:

  • Other Users: Your profile information is visible to other users as part of the matching system
  • Service Providers: Trusted third-party vendors (payment processors, hosting providers, analytics tools) bound by confidentiality agreements
  • Legal Requirements: When required by law, court order, or government request
  • Safety: To protect the rights, property, or safety of our users or the public
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account deletion:

  • Profile data is permanently deleted within 30 days
  • Messages are anonymized or deleted within 90 days
  • Financial records are retained as required by tax and accounting laws (typically 7 years)
  • Safety and fraud data may be retained to prevent abuse

5. Cookies & Tracking

We use cookies and similar technologies for:

  • Essential Cookies: Required for login, security, and basic functionality
  • Analytics Cookies: Help us understand how users interact with the Service
  • Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling essential cookies may impair the Service.

6. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for all data in transit
  • Encrypted password storage (bcrypt hashing)
  • Regular security audits and vulnerability assessments
  • Access controls and employee training

No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

7.1 All Users

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Delete your account and personal data
  • Opt-Out: Unsubscribe from marketing communications

7.2 European Union (GDPR)

If you reside in the EU/EEA, you have the right to:

  • Access, rectify, erase, or restrict processing of your data
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time
  • Lodge a complaint with your local supervisory authority

Legal basis for processing: Consent, contractual necessity, legitimate interests, legal obligations.

7.3 California (CCPA/CPRA)

California residents have the right to:

  • Know what personal information we collect and why
  • Delete personal information we hold
  • Opt-out of the sale or sharing of personal information
  • Non-discrimination for exercising these rights

We do not sell your personal information.

7.4 South Africa (POPIA)

South African users have the right to access, correct, and request deletion of personal information. Our Information Officer can be reached via our Contact Page.

7.5 Brazil (LGPD)

Brazilian users have rights to access, correction, anonymization, data portability, information about sharing, and deletion of personal data.

7.6 United Kingdom (UK GDPR)

UK residents have similar rights to EU GDPR users. You may lodge a complaint with the Information Commissioner's Office (ICO).

8. Children's Privacy

The Service is strictly for users aged 18 and older. We do not knowingly collect data from anyone under 18. If we discover that a minor has created an account, we will immediately delete the account and all associated data.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) for EU data transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the Service or via email. Your continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at: اتصل بنا